I received the set and so far so good. The color is amazing and I’m pretty sure I will recognize them immediately when they come on to the carousel. Heading out on a cruise in a couple weeks, I’ll add on when I get back.
I initially ordered the black suitcase but it was out of stock until the end of the month. Customer service called me to inform me about it and offered alternate color which was delivered within two days.
I wanted to comment about my customer service rep, Maureen, who has been great at helping me resolve some issues with an order and replacement unit. She took care of things within minutes of me contacting inUSA and followed to make sure I was satisfied. That level of customer service is sorely lacking in most companies today. Kudos to her and I hope their leadership recognizes her effort!
My order was delivered with an issue. I contacted their customer service and I was blown away by the courtesy and professionalism they showed. Immediately they corrected the issue. Thank you for the awesome luggage! Would defintely buy again!
The luggage are so pretty and it’s the perfect color! Sleek, glides smoothly, and sturdy. Used them for the first time this weekend and was great! Can’t wait to use them more, love them so much!
As a long time customer, I can say with absolute certainty the website provides the best customer service out there. Maureen is an amazing representative, she has gone above and beyond her call of duty to assist me with my purchase. I am thrilled with the luggage that I’ve purchased in the past and eagerly awaiting the arrival of this new set as it will be a gift for my college age daughter. I think this would be a good starter set for her and anyone else looking to build their collection.
Took a train ride to New York City and walked a half hour to the hotel. The carry on worked perfectly. It was easy to lift and place in the overhead compartment. The wheels were smooth, no problems handling the city sidewalks
The luggage was an early graduation gif for my granddaughter. She said it was perfect. She liked the fact that it was light weight and very easy to drag behind or walk beside her.
Denise acted incredibly quickly to ensure I received my new luggage before the actual trip. Love that most of their products are made in the United States; and you can feel the value via their response time. Thank you so very much Denise and InUSA Luggage!