I originally ordered the Ally 3 piece set. About an hour later, I received a call from a very nice woman to tell me that it was out of stock and wanted to offer me the New York 3 piece set as an upgrade at no extra charge. I was not able to get online to see a picture, so she nicely texted me a picture of the set so I could decide. WELL, I am beyond happy with the set and its quality! She even sent me a free gift along for the trouble! I highly recommend! Thank you!

I placed my order, seamlessly through the website and excited for the opportunity to take advantage of the amazing promo.

The next morning, I received a call from a very pleasant customer service rep by the name of Marilyn, who informed me that the item I ordered was out of stock.

She then advised me that due to the inconvenience, I could select another item from either of their websites. I selected a set that was more costly, prepared to pay the difference, but Marilyn informed me that wouldn’t be necessary, given the inconvenience.

She was so very pleasant, accommodating,, knowledgeable and professional that when she advised that she was a new employee, I almost couldn’t believe it.

I received my luggage via FedEx (no shipping charges) the very next day, and can’t say enough about it.

It is attractive, durable, and has all of the features that I was looking for, including the integrated scale which is a necessity for those of us who overpack.

In addition, Marilyn also included their packing cube set which was beyond what I expected and so very thoughtful.

I was a bit concerned about ordering luggage from a company I was not familiar with, but I was not disappointed and will turn to this company for any future luggage needs.

Great job Marilyn, you created a customer for life. In a world of compromised customer service, you demonstrated five star attention to detail and should be greatly rewarded.

I’m very please with my new luggage set!

Chicago Carry On 21''

For it for my mother because she loved my set that I bought. She was super happy she got the color she wanted and the luggage is durable. Totally recommend it

Bought for carry on bag. Perfect size, great look. love it!!

Ally 3 Piece Set 20''/24''/28''

When will I receive my luggage it is January 10, 2021. Approximately when will I receive my luggage.

I took my luggage to Jamaica and didn’t have one scratch or ding! My old luggage I had before I purchased these, didn’t make it out of customs lol

Very pleased with both sets of luggage I bought! Great colors, great quality, great style! Will purchase from here again!

Have not used it yet

Exactly what I wanted. Very sturdy and looks wonderful.

I am so excited to use my luggage. I have had to cancel several trips this year due to Covid. So in order to prepare for a better 2021 I decided to purchase. The color and interior is great. I know it will be influential in my traveling needs.

Mrs. Taylor was amazing. I loved the fact that she sent me and email and then personally reach out to me to let me know the color was not in stock. She went above and beyond and because of her customer service, I have told all my friends about your company products. Please thank her again for me.

ALL SMILES 🙂 LOVE THE CUSTOMER SERVICE