Shipping policy

- Free Shipping and Free returns for all US orders ( only applies to orders within continental US states).

- For international orders: shipping will be calculated at checkout. Please note that we are not responsible for any tariffs, import duties, or any fees incurred for importing. 

- Your order ships from Florida, you can expect your order to arrive between 1-5 days. You will receive an email confirmation as soon as your order ships.

Please see you location in the map below for specific transit times to your destination.
 

- If you place an order before 1:00 pm EST time, we'll ship it that same day.

- Returns and exchanges will only be accepted for items returned in brand new condition. Products must have all of its parts, hangtag, plastic protectors and arrive in a box.

- Items eligible for a return or exchange must be within 30 days of delivery. 
Items sent back with signs of wear will be returned to sender. 

- Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed. 

- We offer free returns on US orders that consist of 2 items or less.
International customers are responsible for all shipping costs to and from our facility ( Including Tariffs, import duties, and any importing fees). Please reach out to our customer service team to initiate an international return or exchange. 

- Customized items are final sale and cannot be returned or exchanged, but they are still covered by our warranties.

*ALL International buyers are responsible for import taxes / duties and the full cost of shipping both ways if an item is returned*

Delivery Tracking Options

We encourage our customers to register for FedEx Delivery Manager which is a solution that gives residential packages recipients more control over their deliveries.  It will allow you to receive alerts, request a hold for pickup at a convenient location, sign for packages online and provide delivery instructions.  

Learn more or register at fedex.com/delivery. This is a perfect way to insure your delivery during COVID19, apartment living and any other delivery difficulties you might experience in your area.

You can also register your phone number at checkout on the section shown below to receive live updates on your shipment

If you have any additional questions please reach out to our customer service department at info@inusaluggage.com or call us toll free at 1-844-5546872.